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Request Classification

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Training RequestTraining · B1

I need help understanding how to do something

Service RequestIncident · B2

Something that was working is now broken or behaving incorrectly

Enhancement RequestDevelopment · B3

I want something new or different than what exists today

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Training Details

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What are you trying to accomplish? *

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Urgency *

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Preferred Format (optional)

ℹ This request will be routed to the Training Team and assigned P3 — Medium priority.

Service Request Details

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Error Message

What data is incorrect?

What are you trying to access?

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What should be happening? *

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How many users are affected? *

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Is there a workaround? *

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Example Record (optional)

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Enhancement Request Details

Change Type *

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What data should be included?

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Which document?

What do you want? *

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Why do you need this? *

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Who will use this? *

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How often will this be used? *

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Is this blocking operations? *

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Target Date (optional)

Leave blank if flexible. Development is sprint-scheduled (2-week cycles).

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Priority Confirmation

P1 — Critical Priority Detected

This issue is classified as CRITICAL. P1 tickets trigger immediate escalation to on-call support.

⚡ Response SLA: — | Resolution: —

Confirm all criteria:

This issue affects the ORGANIZATION, not just me personally Business operations cannot continue until this is resolved I have attached a screenshot or video showing the issue

⚠ Please confirm all P1 criteria to continue

P2 — High Priority Detected

This issue is classified as HIGH priority. Key workflow is impaired but a workaround exists.

⚡ Response SLA: — | Resolution: —

Confirm all criteria:

This issue impacts team or department productivity I have tried available workarounds

⚠ Please confirm all P2 criteria to continue

Attachments & Evidence

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⚠ P1 tickets require at least one attachment

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